Whether you are a first-time visitor or returning to Spinboss casino, this guide covers the essential features you need to know. From setting up your account to understanding wagering requirements and handling issues, this practical walkthrough ensures a smooth experience.

Before You Start

• Read the terms and conditions carefully, especially bonus wagering requirements and game restrictions.
• Check that online gambling is legal in your jurisdiction and that you meet the minimum age requirement.
• Understand wagering requirements: they dictate how many times you must play through a bonus before withdrawal.
• Set a strict budget for deposits and stick to it – never chase losses.
• Have identification documents ready (passport, utility bill) for quick verification when requested.
• Choose a payment method you are comfortable with – e‑wallets often process withdrawals faster than bank transfers.

Account Setup

1. Visit the casino website and click the “Register” or “Sign Up” button.
2. Fill in the registration form with your personal details (name, email, date of birth, address).
3. Choose a username and a strong password, then confirm your email via the verification link sent to you.
4. Enable two‑factor authentication (2FA) for extra security if available.
5. Log in and navigate to the cashier. Make your first deposit by selecting your preferred payment method and entering the amount.
6. (Optional) Claim any welcome bonus by entering a promo code or opting in during the deposit process.

How Wagering Works

Wagering requirements (also called playthrough) determine how much you must bet before bonus funds become withdrawable. Here is a typical calculation:

• Example bonus: $100 deposit match with a 40x wagering requirement on the bonus amount.
• Formula: Wagering requirement = Bonus amount × WR multiplier = $100 × 40 = $4,000.
• Game contributions: Slots usually contribute 100% toward wagering, while table games may contribute only 10% or less.

If you plan to play slots (100% contribution), you need to wager exactly $4,000. If you switch to blackjack (10% contribution), the effective requirement becomes $4,000 ÷ 0.10 = $40,000. This is why you should always check the game weight percentages in the bonus terms.

Deposits & Withdrawals

Important: The casino operates under a Curacao license. Winnings from Curacao‑licensed casinos may be subject to local income tax depending on your country of residence. Always consult a tax professional.

Safety & Licensing

The casino uses SSL encryption to protect your data and holds a valid gaming license from Curacao (license number 1668/JAZ). All games are tested by independent agencies for RNG fairness. Responsible gambling tools such as deposit limits, self‑exclusion, and reality checks are available via the account settings.

When Things Go Wrong

1. Login Issues

Reset your password using the “Forgot Password” link. If locked out, contact support to verify your identity.

2. Withdrawal Pending

Ensure your account is fully verified. Withdrawals can take up to 48 hours for processing, then additional time depending on the method.

3. Bonus Not Credited

Check the bonus terms: you may need to enter a code or meet a minimum deposit. If still missing, chat with support.

4. Game Not Loading

Clear your browser cache, disable VPNs, or try a different browser. For persistent issues, contact support.

5. Account Verification Delays

Upload clear copies of your ID and proof of address. If the process exceeds 3 days, follow up via email or live chat.

6. Suspected Account Closure

If your account is closed without explanation, request the reason in writing and escalate to the licensing authority if needed.

Worth Knowing

If your withdrawal is delayed beyond the stated processing time, follow these steps:

• Check your email for any verification requests or additional documentation needs.
• Contact customer support via live chat or email (support@thecasino.com) with your account ID and transaction details.
• Ask for a specific timeline – most issues are resolved within 48 hours.
• If the delay exceeds 5 business days, submit a complaint to the Curacao eGaming licensing body.

Players Ask

What is the minimum deposit?

The minimum deposit is $10 for most payment methods, though some e‑wallets may have a lower limit.

How long do withdrawals take?

Processing usually takes 24–48 hours. E‑wallets credit instantly after that, while bank transfers may take 3–5 business days.

Can I use cryptocurrency?

Yes, Bitcoin is accepted for both deposits and withdrawals. Other cryptos may be added in the future.

Is the casino licensed?

Yes, it holds a license from the Government of Curacao, ensuring fair play and security.

What games have the highest RTP?

Slots generally have RTP ranging from 94% to 98%. Always check the game info for exact percentages.

Is there a mobile app?

The casino offers a mobile‑optimized website that works smoothly in any browser – no app download required.

How do I close my account?

Go to account settings and select “Self‑Exclusion” or contact support to request permanent closure.

Can I set deposit limits?

Yes, you can set daily, weekly, or monthly deposit limits under the responsible gambling section of your account.

With this guide, you are now equipped to navigate the casino confidently. Remember to gamble responsibly and have fun.