Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re a newcomer or a seasoned player, understanding the cashout workflow prevents delays and ensures your winnings reach you safely.

Getting Ready

• Important: Confirm you are of legal age (18+ or as per local laws) before registering.
• Ensure you have a valid, government-issued ID (passport, driver’s license) and a recent utility bill for address verification.
• Have your preferred payment method ready: debit/credit card, e-wallet (Skrill, Neteller), or bank transfer.
• Check that your account email and phone number are correct – you may need them for 2FA or confirmation codes.
• Read the casino’s withdrawal policy, including minimum and maximum limits, and any pending periods.
• Note that winnings from a Curacao-licensed casino may be subject to local income tax – consult your tax advisor.

Creating Your Account

1. Visit the casino’s website. To register, simply navigate to Casinomate and click the Sign Up button.
2. Fill in the registration form: username, email, password (use a strong, unique combination).
3. Select your currency and preferred bonus (if any). Read the bonus terms – they affect wagering requirements.
4. Complete the email verification by clicking the link sent to your inbox.
5. Upload your ID and proof of address under the “Account” → “Verification” section. The casino will review within 24–48 hours.
6. Set up two-factor authentication (2FA) via authenticator app for extra security.

How Wagering Works

Wagering requirements determine how many times you must play through a bonus before withdrawing. For example, assume you claim a 100% bonus up to €200 with a 35x wagering requirement on the bonus amount. You deposit €100 and receive an additional €100 bonus. The total wagering requirement is €100 × 35 = €3,500. You must place bets totaling €3,500 before any withdrawal from the bonus is possible. Contribution per game varies: slots typically count 100%, table games 10–20%, and live dealer games may count 0%. If you wager €1,000 on slots and €500 on blackjack (10% contribution), the effective wagered amount is €1,000 + (€500 × 10%) = €1,050. You need to continue until the cumulative effective wagered amount reaches €3,500.

Is It Safe?

This casino operates under a Curacao eGaming license, which requires adherence to anti-money laundering (AML) and know your customer (KYC) standards. SSL encryption protects all data transfers. The games are provided by reputable software developers whose RNGs are independently tested. While Curacao license offers a baseline of safety, it does not provide the same level of player protection as MGA or UKGC licenses. Always read the casino’s privacy policy and terms before depositing.

Banking & Payments

The casino supports a variety of deposit and withdrawal methods. Below is an overview of common options.

Deposits are instant; withdrawals have a pending period of 0–48 hours before processing. To avoid delays, ensure your account is verified and you have met any bonus wagering requirements.

Fix It Fast

Here are solutions to common issues:

• Withdrawal pending for days: Contact support via live chat after 48 hours. Check if you have an active bonus or unpaid wagering.
• Verification document rejected: Ensure documents are clear, not expired, and match your registration details. Resubmit with better lighting.
• Can’t withdraw to a different method: Some casinos require withdrawals to use the same method as the deposit. If not possible, choose an alternative from the cashier.
• Bonus not credited: Confirm you entered the bonus code during deposit. Check the promo terms for eligibility (e.g., minimum deposit).
• Account locked: Usually due to security flags. Contact support to verify your identity and unlock the account.
• Game not loading: Clear browser cache, disable ad blockers, or try a different browser. If the problem persists, it may be a server issue.

Good to Know

Important: Responsible gambling tools are available to help you stay in control. You can set:

• Deposit limits: Daily, weekly, or monthly caps on how much you can deposit.
• Loss limits: Restrict losses over a chosen period.
• Session time limits: Set a maximum play session duration.
• Self-exclusion: Temporarily or permanently block access to your account.

Access these features under “Responsible Gambling” in your account settings. If you feel your gambling is becoming problematic, contact support for further assistance.

Need to Know

How long do withdrawals take?

E-wallets typically process within 24 hours, cards take 3–5 business days, and bank transfers up to 7 business days after the pending period ends.

Are there withdrawal fees?

The casino does not charge fees for standard methods, but your bank or e-wallet may apply their own fees. Always check the terms.

Can I cancel a withdrawal?

Yes, you can cancel a pending withdrawal from the cashier section before it is processed. Once processed, it cannot be reversed.

What is the maximum withdrawal per transaction?

Limits vary by payment method and player status. For example, Skrill withdrawals are capped at €5,000 per transaction. Check the banking page for details.

Do I need to verify my account before withdrawing?

Yes, full KYC verification (ID, proof of address) is mandatory before any withdrawal can be processed.

What happens if I win a jackpot?

Jackpot wins are paid as a lump sum minus any applicable taxes. The casino may request additional verification before processing.

Can I withdraw in cryptocurrency?

Cryptocurrency withdrawals are not currently supported. Only fiat currencies and e-wallets are available.

Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Follow these steps, stay informed, and always gamble responsibly.